Shipping and Return Policy

SHIPPING

  • RunbottUSA offers free USPS and UPS Standard Ground shipping on orders $75 and up shipped in the United States, including Alaska, Hawaii, and Puerto Rico
  • Orders will have an estimated ground shipping time frame of 3-5 business days.
  • Runbott shipping prices and delivery time frames are based on the location. Faster shipping options are available. Times and prices vary based on location.
  • Orders made after 2pm will be processed the following business day.
  • Once your order or purchase is delivered to the carrier, we have no control over the shipment, this corresponds to the carrier or mail company. For this reason, we do not We can be held responsible for:
  • Delays in delivery by natural events (storms, earthquakes, etc.),
  • Delivery of your purchase in the wrong place by the carrier.
  • Delivery in another place due to customer error when placing the shipping address.
  • Lost or stolen shipments.
  • Bad treatment of the packages by the carriers.
  • Opening of your package by customs authorities or carrier personnel.
  • Extra expenses for customs services.

 

SHIPPING HOLIDAYS

UPS and USPS will not be shipping or delivering during bank holidays. Shipping estimates will begin the following business days:

  • New Year’s Day – January 1, 2023
  • Easter Sunday – April 9, 2023
  • Memorial Day – May 29, 2023
  • Independence Day – July 4, 2023
  • Labor Day – September 4, 2023
  • Thanksgiving Day – November 23, 2023
  • Christmas Day – December 25, 2023
  • New Year’s Day – January 1, 2024

 

RETURNS

If you have purchased directly from www.runbottusa.com and would like to process a refund you can do so within 15 days of purchase. If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer or the vendor.

To complete your return, we require a receipt or proof of purchase.

  • Returned items must be unused and undamaged and their original packaging and return shipping costs are on the client.
  • Personalized items are not eligible for return.
  • Runbott is not responsible for return shipping costs.
  • Shipping costs from the original order are non-refundable
  • Please allow 5-10 business days to process a return from the day your items are received back in our warehouse.

To initiate a return, please send your bottle or food container to:12041 SW 131st AV, 33186, Miami, Fl.

However, if the return is for a quality issue, please reach out to us at info@runbottusa.com to file the claim and you will be provided with a return shipping label.

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